Get in Touch With Us

Got a question about something you have read on simplybizgroup.co.uk, spotted an error, or want to suggest a brand for review? This page explains how to reach us, what we can help with, and what we cannot.

How to Get in Touch

Email is the best way to reach our team. Send your message to [email protected] and a member of the team will read it personally — we do not rely on automated replies to close out enquiries. We aim to respond within two working days, though this can stretch slightly at busy times.

A quick summary of what your message is about helps us route it to the right person faster. If you are asking about a specific casino, mentioning the brand name by name speeds things up too.

What We Can Help With

• Questions about our reviews — If anything in our coverage of a specific site, its bonuses, or its payment options is unclear, ask and we will clarify.
• Corrections — Terms, offers and licensing details at operators change regularly. If you spot something that looks out of date, particularly on wagering requirements or offer terms, let us know so we can check it.
• Suggestions for future coverage — If there is a topic you would like us to cover, such as a particular payment method or a newly launched site, tell us what you would find useful.
• Feedback on your own experience — If something you read here shaped a decision you made, good or bad, we want to hear about it so our reviewing process stays honest.
• Partnership or editorial enquiries — If you represent an operator or a media contact and want to discuss working with us, introduce yourself and explain what you have in mind.

What We Cannot Do

We are an independent comparison and review site, not an operator, a payment processor or a regulator. That means there are some things we cannot help with directly:

• We cannot process withdrawals, deposits or account issues at any casino — those enquiries need to go to the operator's own support team.
• We cannot remove or reinstate a Gamstop self-exclusion. Gamstop is the UK's self-exclusion scheme, and only Gamstop or the operator you excluded through can act on that.
• We cannot give personal financial or legal advice about gambling activity.

If your enquiry relates to any of the above, the operator's own support channels, or Gamstop directly, will be able to help far more quickly than we can.

Thinking About Self-Exclusion or Support

If you or someone you know wants information on managing gambling activity, including options outside the standard exclusion scheme, mention this in your message and we can point you towards general information published elsewhere on the site, including our guide to non Gamstop casinos, which covers how these sites operate and what to check before signing up.

Before You Write In

A few checks can sometimes save you a round trip:

1. If your question is about how a specific bonus works, or which payment methods a listed brand accepts, our comparison page may already have the answer.
2. If you are asking about eligibility or age requirements, note that all gambling content on this site is intended for readers aged 18 and over.
3. If your message concerns a brand not featured on our list of reviewed casinos, let us know the name so we can look into it for future coverage.

What Happens Once You Send a Message

Every message is read by a real person on our editorial team. We prioritise corrections and accuracy queries, since keeping our reviews current matters more to us than response speed alone. If your enquiry needs more digging, for example checking an operator's current terms, we will tell you that rather than leave you waiting without an update.

Thanks for taking the time to reach out. Whether it is a correction, a question, or just feedback on your own experience, it genuinely helps us keep this site useful.